Skype sign in problem mac


2. Review Skype Audio Settings

Follow these steps to sign in to the correct Skype account: Do you have more than one Skype account? Do you use an email address to sign in to other Microsoft products or services such as Xbox, OneDrive, or Outlook. If you recently signed in to one of those other services, it's possible you may be signed in to Skype with a different Microsoft account.

Do you use Skype on more than one device such as your desktop computer or phone? It's possible you may be signed in to a different account on each device.

Skype offers instructions to fix Mac connectivity issues | Macworld

Try accessing your Skype account from another device that you might already be signed in on like your desktop computer, a mobile device, or Xbox. If you're able to access the correct Skype account from another device, you can identify the username of the account you're signed in with by following the steps in this article to find your Skype name. Sign out of Skype, and then sign back in.

Question Info

Make sure you sign in using the correct account with your email address, phone number, or Skype account information. Still need help? Related Articles.

Additional Resources. Ask the Community Join the conversation with other customers.


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  • 1. Check Skype Heartbeat?

Try our virtual agent In training to help with Skype. Contact us Our support team is ready to help. When a payment fails, there are several reasons this might happen.

Skype offers instructions to fix Mac connectivity issues

Here are the most common reasons, and information about what you can do. Start by selecting If you have a query regarding a purchase, you may need to provide Skype Customer Service with a proof of payment. Acceptable proof of payment is a copy of If you are having problems with call forwarding, check the following.


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Do you have enough Skype Credit or a suitable subscription? You need to have some Find out more about paying It usually takes only seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. Try the What does this mean for you? If you Your account for Skype enables you to connect with what's important and gives you access to other Microsoft services like OneDrive, Xbox and Office.

If you are No emergency calls with Skype Skype is not a replacement for your telephone and can't be used for emergency calling. This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. Learn more. Please check Skype Status for details.

Skype Can't connect on MacBook Pro

Getting started Calling Video Account and payments Messaging Everything else Account and profile Share and interact Purchases and payments Privacy and security Troubleshooting Sign-in problems Suspended account Calling problems Problems with orders and payments. Why are my Skype contacts or credit missing? I've forgotten my Skype user name or password I forgot my password for Skype? Unable to connect to Skype If you're experiencing issues with Skype connecting, here are some things you can try: How do I test my sound is working in Skype make an Echo test call?

I'm having a problem placing an order Why am I having problems sharing my screen during a Skype call?

Why am I having trouble calling a mobile or landline? Troubleshooting Skype vouchers If you're having problems redeeming your Skype voucher or prepaid card, we recommend that you: What is a chargeback? Troubleshooting Skype subscriptions Try checking the following subscription details to see why your subscription isn't working for you: Why has my payment failed?

Related Articles

How do I send proof of payment to Skype Customer Service? Troubleshooting Skype call forwarding If you are having problems with call forwarding, check the following. I have a problem with Skrill Moneybookers

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